Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AURVNA004 Mapping and Delivery Guide
Apply insurance industry knowledge to vehicle loss assessments

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency AURVNA004 - Apply insurance industry knowledge to vehicle loss assessments
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes required to apply insurance industry knowledge to vehicle loss assessment. It involves using insurance industry terminology and trends; and applying policy, Acts and regulations to ensure the correct conduct of a vehicle loss assessment. .It applies to those applying insurance industry knowledge to a vehicle loss assessment in the loss assessment environment. Loss assessment may relate to light vehicles, commercial vehicles, heavy vehicles, agricultural and plant equipment, recreational vehicles and motorcycles.Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Vehicle Body
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop and apply an understanding of the insurance industry
  • Sources of information on the structure and functions of the insurance industry are identified and accessed according to workplace policies and procedures
  • Broad structures of the insurance industry and their relationship with each other are identified and appropriately applied to day-to-day work
  • Insurance industry terminology and vocabulary are used in the correct context
  • Trends and technology in the insurance industry are monitored on an ongoing basis to inform personal work practices
  • Insurance organisation-specific policies, procedures and processes are identified, clarified where necessary, and applied
       
Element: Develop and apply an understanding of government Acts and regulations relevant to the insurance industry
  • Statutory insurance industry principles, obligations and compliance requirements of a loss assessor are interpreted and complied with
  • Reporting requirements and procedures are identified
  • Requirements under privacy law are identified, clarified where necessary, and complied with
       
Element: Develop and apply an understanding of loss assessment processes
  • Knowledge of loss assessment processes, procedures and policy is interpreted
  • Condition of vehicle compared to incident description is analysed to determine incident-related damage
  • Conflict resolution principles are applied
  • Statutory insurance industry principles, obligations and compliance requirements, and their relationship to identified vehicle damage are interpreted, clarified where necessary, and applied
  • Automotive industry technical knowledge and experience are applied to determine accuracy of vehicle damage estimate to return the vehicle to pre-damage condition that conforms to manufacturer guidelines and industry standards
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section

1. Develop and apply an understanding of the insurance industry

1.1 Sources of information on the structure and functions of the insurance industry are identified and accessed according to workplace policies and procedures

1.2 Broad structures of the insurance industry and their relationship with each other are identified and appropriately applied to day-to-day work

1.3 Insurance industry terminology and vocabulary are used in the correct context

1.4 Trends and technology in the insurance industry are monitored on an ongoing basis to inform personal work practices

1.5 Insurance organisation-specific policies, procedures and processes are identified, clarified where necessary, and applied

2. Develop and apply an understanding of government Acts and regulations relevant to the insurance industry

2.1 Statutory insurance industry principles, obligations and compliance requirements of a loss assessor are interpreted and complied with

2.2 Reporting requirements and procedures are identified

2.3 Requirements under privacy law are identified, clarified where necessary, and complied with

3. Develop and apply an understanding of loss assessment processes

3.1 Knowledge of loss assessment processes, procedures and policy is interpreted

3.2 Condition of vehicle compared to incident description is analysed to determine incident-related damage

3.3 Conflict resolution principles are applied

3.4 Statutory insurance industry principles, obligations and compliance requirements, and their relationship to identified vehicle damage are interpreted, clarified where necessary, and applied

3.5 Automotive industry technical knowledge and experience are applied to determine accuracy of vehicle damage estimate to return the vehicle to pre-damage condition that conforms to manufacturer guidelines and industry standards

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section

1. Develop and apply an understanding of the insurance industry

1.1 Sources of information on the structure and functions of the insurance industry are identified and accessed according to workplace policies and procedures

1.2 Broad structures of the insurance industry and their relationship with each other are identified and appropriately applied to day-to-day work

1.3 Insurance industry terminology and vocabulary are used in the correct context

1.4 Trends and technology in the insurance industry are monitored on an ongoing basis to inform personal work practices

1.5 Insurance organisation-specific policies, procedures and processes are identified, clarified where necessary, and applied

2. Develop and apply an understanding of government Acts and regulations relevant to the insurance industry

2.1 Statutory insurance industry principles, obligations and compliance requirements of a loss assessor are interpreted and complied with

2.2 Reporting requirements and procedures are identified

2.3 Requirements under privacy law are identified, clarified where necessary, and complied with

3. Develop and apply an understanding of loss assessment processes

3.1 Knowledge of loss assessment processes, procedures and policy is interpreted

3.2 Condition of vehicle compared to incident description is analysed to determine incident-related damage

3.3 Conflict resolution principles are applied

3.4 Statutory insurance industry principles, obligations and compliance requirements, and their relationship to identified vehicle damage are interpreted, clarified where necessary, and applied

3.5 Automotive industry technical knowledge and experience are applied to determine accuracy of vehicle damage estimate to return the vehicle to pre-damage condition that conforms to manufacturer guidelines and industry standards

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Terminology and vocabulary must include:

agreed value

assessments

certificates of insurance

claims

depreciation

excess

indemnity

market value

misrepresentation

mitigation

no claim:

bonus

discount

rating

non-disclosure

policy book

pool of funds

premium

pre-accident condition

product disclosure statement (PDS)

reinsurance

renewals

subrogation

underwriting

unreasonable or capricious grounds.

Trends and technology must include the following:

digital imaging

electronic-based researching and reporting

personal electronic devices, such as:

laptop

mobile phone

tablet.

Principles, obligations and compliance requirements must include:

Australian Prudential Regulatory Authority (APRA) regulations

Financial Services Reform (FSR) Act

General Insurance Code of Practice

Insurance Contracts Act, including:

duty of disclosure

utmost good faith

intellectual property principles and practice

Motor Vehicle Insurance and Repair Industry Code of Conduct

Commercial-In-Confidence practices

Competition and Consumer Act

privacy law

commonwealth, state or territory regulatory requirements

statutory changes to the criteria of the national WOVR.

Reporting requirements must include the following:

assessment report

WOVR information for total loss assessment.

Loss assessment processes, procedures and policy must include at least three of the following:

assessment report

WOVR

fraud indicator report

vehicle condition report.

Condition of vehicle must include the following:

direction of impact (DOI) appropriate to incident description

old and inconsistent damage

pre-accident condition and potential contributing factors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Sources of information on the structure and functions of the insurance industry are identified and accessed according to workplace policies and procedures 
Broad structures of the insurance industry and their relationship with each other are identified and appropriately applied to day-to-day work 
Insurance industry terminology and vocabulary are used in the correct context 
Trends and technology in the insurance industry are monitored on an ongoing basis to inform personal work practices 
Insurance organisation-specific policies, procedures and processes are identified, clarified where necessary, and applied 
Statutory insurance industry principles, obligations and compliance requirements of a loss assessor are interpreted and complied with 
Reporting requirements and procedures are identified 
Requirements under privacy law are identified, clarified where necessary, and complied with 
Knowledge of loss assessment processes, procedures and policy is interpreted 
Condition of vehicle compared to incident description is analysed to determine incident-related damage 
Conflict resolution principles are applied 
Statutory insurance industry principles, obligations and compliance requirements, and their relationship to identified vehicle damage are interpreted, clarified where necessary, and applied 
Automotive industry technical knowledge and experience are applied to determine accuracy of vehicle damage estimate to return the vehicle to pre-damage condition that conforms to manufacturer guidelines and industry standards 

Forms

Assessment Cover Sheet

AURVNA004 - Apply insurance industry knowledge to vehicle loss assessments
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AURVNA004 - Apply insurance industry knowledge to vehicle loss assessments

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: